Privacy Policy

Who we are: We are Eventlife.com (London) Ltd (the “Company” or “we” or “us”).

The Company and personal information: We are  committed to lawful, fair and transparent processing of all personal  information about our customers during the course of our business  activities. We will comply with any applicable data protection  legislation and we will ensure that collection and use of personal  information is carried out in accordance with applicable data protection  laws including but not limited to the UK GDPR.

What this policy is: This policy governs the use by  the Company of your personal information which is available to us in  connection with your use of our website (www.eventlife.com) (the  “Website”) and sets out the basis on which we will process any personal  information about you or individuals generally. This policy sets out  rules on data protection and the legal conditions that must be satisfied  when we obtain, handle, process, transfer or store personal  information.

Why you should read this policy: It is important  that you read this policy, together with any other documents referred to  in it, so that you are aware of how any personal information relating  to you will be dealt with by us. By using the Website, you are deemed to  have full knowledge of and accept this Privacy Policy.

1. The kind of personal information we hold about you

We may collect, record, organise, structure, store, adapt, alter,  retrieve, consult, use, disclose by transmission, disseminate or  otherwise make available, align or combine, restrict, erase or destroy  the following types of personal information about you:

• Personal contact details such as name, shipping addresses, telephone numbers, and personal email addresses.
• Demographic information such as your postcode
• Credit card details including card numbers and expiration date
• Details of transactions you carry out through our website or by other  means, the fulfilment of your instructions and any subsequent  communications with you about any of these.
• Details of your visits to our website including, but not limited to,  traffic data, location data, weblogs and other communication data,  whether this is required for our own administrative purposes or  otherwise and the resources that you access.
• etc.

2. How is your personal information collected?

2.1 If you purchase tickets from us, we request certain personally  information from you on our order form. You must provide contact  information (such as name, email, and shipping address) and financial  information (such as credit card number, expiration date).
1.2 We will only collect personal information to the extent that it is  required for the specific purpose notified to individual about whom we  are collecting it - and we will keep it only as long as is necessary.

3. How we will use personal information

3.1 We will only use your personal information when the law allows us  to do so and relying on a relevant basis for lawful processing in each  instance. We will use your personal information in the following  circumstances, relying on the basis of processing indicated:

3.1.1 Where we need to perform a contract we are about to enter into or have entered into with you.

• To carry out our obligations arising from any contracts entered  into between you and us (e.g., dealing with your orders, contacting you  if we have trouble processing an orderperforming any services requested  by you, and record keeping).
• To provide you with information, products or services that you request from us

3.1.2 Where it is necessary for our legitimate interests (or those of  a third party) and we have undertaken an assessment to determine that  processing for those interests (listed below) does not outweigh your  interests and fundamental rights, considering the nature and impact of  the processing and any relevant safeguards we can put in place.

• To ensure that content from our website is presented in the most effective manner for you and for your computer
• To provide you with information, products or services that we feel may  interest you, (where you have consented to be contacted for such  purposes to the extent consent is required by law)
• To allow you to participate in interactive features of our service, when you choose to do so
• To notify you about changes to our service
• To maintain a basic amount of information about you and your  transaction history, in order to provide you service tailored to your  preferences

3.1.3 Where we need to comply with a legal or regulatory obligation.

• To retain basic transaction details for the purpose of tax reporting

3.1.4 Where you have consented to the processing

• To use cookies on our site. You have the right to withdraw consent  to such use at any time by contacting us but please note that some or  all parts of our site may no longer be accessible to you.
• To send you direct marketing communications via email, text message,  fax or automated call. You have the right to withdraw consent to any  such use at any time by contacting us.

3.2 Please note that we may process your personal information for  more than one lawful basis depending on the specific purpose for which  we are using your data. If you need details about the specific legal  basis we are relying on to process your personal information – Please  email us at info@eventlife.com

3.3 We will only use your personal information for the purposes for  which we collected it, unless we reasonably consider that we need to use  it for another reason and that reason is compatible with the original  purpose. Please contact us if you would like further details of any  additional purposes of processing. If we need to use your personal  information for an unrelated purpose, we will notify you and we will  explain the legal basis that allows us to do so.

3.4 Where we need to collect personal information by law, or under  the terms of a contract we have with you, and you fail to provide that  data when requested, we may not be able to perform the contract we have  or are trying to enter into with you (for example, to provide you with  services). If this happens, we may have to cancel, or be unable to  provide, any services you have requested and we may be unable to offer  any services.

3.5 Please note that we may process your personal information without  your knowledge or consent where required or permitted by law.

3.6 If you provide us with any personal information relating to  relatives, partners or other individuals it is your duty to make such  persons aware that their personal information may be shared with us and  to provide them with appropriate information about how their personal  information may be processed by us.

4. Direct Marketing

As indicated above, we may use your personal information to provide  you with information about goods and services which may be of interest  to you and we may contact you about these by post, email or telephone.  This is known as direct marketing.

Examples of direct marketing may include:

4.1 If you subscribe to our newsletter(s) or promotional  communications, we will use your name and email address to send the  newsletter or promotional communications to you.

4.2 We may disclose your information to third-parties (including our  subsidiaries, our ultimate holding company and its subsidiaries) for the  purpose of direct marketing.

4.3 We and our business partners may contact you from time to time to  tell you about goods and services the same as or similar to those that  you have enquired about.

4.4 We and selected third parties (to whom we may pass your personal  information) may wish to contact you from time to time to tell you about  other matters that we believe may be of interest to you.

We will only process personal information for the above purposes with  your specific consent. You have the right to withdraw this consent at  any time. You can withdraw your consent by indicating this when  submitting email forms on the Website or by emailing us at any time at  info@eventlife.com

5. Data sharing

5.1 Why we might share your personal information with third parties

5.1.1 in the event that we sell or buy any business or assets, in  which case we may disclose your personal data to the prospective seller  or buyer of such business or assets;

5.1.2 if our business or substantially all of our assets are acquired  by a third party, in which case personal data held by us about our  customers will be one of the transferred assets;

5.1.3 if we are under a duty to disclose or share your personal data  in order to comply with any legal obligation, or in order to enforce or  apply our Terms and Conditions of Use and any other contract entered  into with us, or to protect the rights, property, or safety of our  customers, ourselves or others. This includes exchanging information  with other companies and organisations for the purposes of fraud  protection and credit risk reduction;

5.1.4 if we determine that such disclosure is necessary in connection  with any investigation or complaint regarding your use of the Website;

5.1.5 We use a credit card processing company to bill you for goods  and services. We will disclose your name, billing address and credit  card Information to these credit card processing companies. We and these  companies do not retain, share, store or use your personal information  for any other purposes; and

5.1.6 We may also share personal information we hold with selected  third party service providers to process your personal data. If we use a  third-party data processor to process personal data on our behalf, we  will obtain contractual commitments to safeguard the security of the  personal data to ensure that the third party only acts on our  instructions when using that personal data and that the third party has  in place appropriate technical and organisational security measures to  safeguard the personal information.

5.2 We may transfer certain personal information to companies which  may be located outside of the European Economic Area, including in the  United States. Whenever we transfer your personal information to  countries outside of the European Economic Area, we will ensure that one  of the following conditions is met:

• The country to which the personal information are transferred  ensures an adequate level of protection for that individual’s rights and  freedoms;
• An individual has given their explicit and informed consent having had the risks explained to them;
• The transfer is covered by one of the derogations set out in the GDPR,  including the performance of a contract between us and that individual ,  or to protect the vital interests of individuals;
• The transfer is legally required on important public interest grounds  or for the establishment, exercise or defence of legal claims; or
• The transfer is authorised by the relevant data protection authority  where we have checked adequate safeguards exist with respect to the  protection of the individual’s privacy, their fundamental rights and  freedoms, and the exercise of their rights.

Subject to the requirements as set out above, the personal  information we hold may also be processed by our employees, operating  outside the EEA, who work for us or for one of our suppliers. Those  members of staff may be engaged in, among other things, the fulfilment  of contracts with the relevant individual, the processing of payment  details and the provision of support services.

6. Cookies

6.1 Certain parts of the Website uses "cookies" to keep track of your  visit and to help you navigate between sections. A cookie is a small  data file that certain websites store on your computer's hard-drive when  you visit them. They can contain information such as your user ID and  the pages you have visited. The only personal information a cookie  contains is information you have supplied yourself.

6.2 We use cookies on the Website to enable us to deliver content  that is specific to your interests and gives us an idea of which parts  of the Website you are visiting. Our cookies do not read data from your  computer's hard-drive or read cookies created by other websites that you  have visited. This means that your visit will be tracked, but that to  all intents and purposes you remain anonymous.

6.3 You may refuse to accept cookies by activating the setting on  your browser which allows you to refuse the setting of cookies. However,  if you select this setting you may be unable to access certain parts of  our Website. Unless you have adjusted your browser setting so that it  will refuse cookies, our system will issue cookies when you log on to  our Website.

6.4 Please note providers of Third Party Content may also use cookies over which we have no control.

7. Security

7.1 The Website has numerous security measures in place to protect  the loss, misuse and alteration of information under our control, such  as passwords and firewalls. We will always take appropriate technical  and organisational measures to protect personal information against  accidental or unlawful destruction or accidental loss, alteration,  unauthorised disclosure or access, in particular where the processing  involves the transmission of data over a network, and against all other  unlawful forms of processing (including taking reasonable steps to  ensure the reliability of employees who have access to personal  information).

7.2 If you register to use secured parts of the Website, you may be  asked to create a password. You must keep this password confidential and  must not disclose it or share it with anyone. You will be responsible  for all activities that occur under your password. If you know or  suspect that someone else knows your password you should notify us  immediately at the address above. If we have reason to believe that  there is likely to be a breach of security or misuse of the Website, we  may require you to change your password or we may suspend your account  until your identity has been verified and the account has been  satisfactorily secured.

7.3 Our Website may, from time to time, contain links to and from  other websites. If you follow a link to any of these websites, please  note that these websites have their own privacy policies and that we do  not accept any responsibility or liability for these policies. Please  check these policies before you submit any personal data to these  websites.

8. Consent

8.1 In this Policy, where we need your consent, we will make sure that that consent:

•  is specific consent for one or more specified purposes; and
• is given by a clear affirmative act establishing a freely given,  specific, informed and unambiguous indication of your agreement to the  relevant processing of personal information.

9. Automated Decision-Making

9.1 Automated decision-making takes place when an electronic system  uses personal information to make a decision relevant to you without  human intervention.

9.2 We may process automated decision-making in the following circumstances:

9.2.1 Where we have notified an individual of the decision and given that individual 21 days to request a reconsideration.

9.2.2 Where it is necessary to perform the contract with an  individual and appropriate measures are in place to safeguard that  individual’s rights.

9.2.3 In limited circumstances, with an individual’s explicit and  informed consent and where appropriate measures are in place to  safeguard that individual’s rights.

9.2 We will not make any decision that would significantly affect an  individual based solely on processing by automated means, unless we have  taken measures to protect the legitimate interests of that individual .  If decisions are made by automated means, the individual has the right  to know the logic involved in that decision-making.

10. Data Retention

10.1 We will not keep personal information in a form which permits  identification of individuals for longer than is necessary for the  purpose or purposes for which they were collected. We will take all  reasonable steps to destroy, or erase from our systems, all data which  is no longer required. To determine the appropriate retention period for  personal information, we consider the amount, nature, and sensitivity  of the personal information, the potential risk of harm from  unauthorised use or disclosure of personal information, the purposes for  which we process information and whether we can achieve those purposes  through other means, and the applicable legal requirements.

10.2 We will only keep personal information for as long as is  necessary for the purpose or purposes for which that personal  information are processed; and we will let anyone about whom we process  data know how long that is or the criteria that go into deciding how  long that is.

10.3 We may sometimes anonymise your personal information (so that it  can no longer be associated with you) for research or statistical  purposes, in which case we may use this information indefinitely without  further notice to you.

11. Notices of your rights

11.1 Under certain circumstances, you have rights under data  protection laws in relation to your personal information, as summarised  below. You have the right to:

11.1.1 Request access to your personal information (commonly known as  a “data subject access request”). This enables you to receive a copy of  the personal information we hold about you and to check that we are  lawfully processing it.

11.1.2 Request correction of the personal information that we hold  about you. This enables you to have any incomplete or inaccurate data we  hold about you corrected, though we may need to verify the accuracy of  the new data you provide to us.

11.1.3 Request erasure of your personal information. This enables you  to ask us to delete or remove personal information where there is no  good reason for us continuing to process it. You also have the right to  ask us to delete or remove your personal information where you have  successfully exercised your right to object to processing (see below),  where we may have processed your information unlawfully or where we are  required to erase your personal information to comply with local law.  Note, however, that we may not always be able to comply with your  request for erasure for specific legal reasons which will be notified to  you, if applicable, at the time of your request.

11.1.4 Object to processing of your personal information where we are  relying on a legitimate interest (of our own or of a third party) and  there is something about your particular situation which makes you want  to object to processing on this ground as you feel it impacts on your  fundamental rights and freedoms. You also have the right to object where  we are processing your personal information for direct marketing  purposes. In some cases, we may demonstrate that we have compelling  legitimate grounds to process your information which override your  rights and freedoms.

11.1.5 Request restriction of processing of your personal  information. This enables you to ask us to suspend the processing of  your personal information in the following scenarios: (a) if you want us  to establish the data's accuracy; (b) where our use of the data is  unlawful but you do not want us to erase it; (c) where you need us to  hold the data even if we no longer require it as you need it to  establish, exercise or defend legal claims; or (d) you have objected to  our use of your data but we need to verify whether we have overriding  legitimate grounds to use it.

11.1.6 Request the transfer of your personal information to you or to  a third party. We will provide to you, or a third party you have  chosen, your personal information in a structured, commonly used,  machine-readable format. Note that this right only applies to automated  information which you initially provided consent for us to use or where  we used the information to perform a contract with you.

11.1.7 Withdraw consent at any time where we are relying on consent  to process your personal information. However, this will not affect the  lawfulness of any processing carried out before you withdraw your  consent. If you withdraw your consent, we may not be able to provide  certain products or services to you. We will advise you if this is the  case at the time you withdraw your consent.

11.2 If you wish to exercise any of the rights set out above, please  contact us by emailing us at info@eventlife.com. We aim to respond to  all legitimate requests within one month. Occasionally it may take us  longer than a month if your request is particularly complex or you have  made a number of requests. In this case, we will notify you and keep you  updated.

11.3 You will not have to pay a fee to access your personal  information (or to exercise any of the other rights). However, we may  charge a reasonable fee if your request is clearly unfounded, repetitive  or excessive - alternatively, we may refuse to comply with your request  in these circumstances.

11.4 We may need to request specific information from you to help us  confirm your identity and ensure your right to access your personal  information (or to exercise any of your other rights). This is a  security measure to ensure that personal information is not disclosed to  any person who has no right to receive it. We may also contact you to  ask for further information in relation to your request to speed up our  response.

12. Changes to the privacy policy

12.1 We reserve the right to alter this Privacy Policy at any time. Such alterations will be posted on the Website.

13. Complaints

13.1 You have the right to make a complaint at any time to the  Information Commissioner's Office, the UK supervisory authority for data  protection issues (www.ico.org.uk). We would, however, appreciate the  chance to deal with your concerns before you approach the Information  Commissioner's Office, so please contact us in the first instance.